In case you are experiencing any issue when redeeming a gift card code, please ensure that your current IP address and redeeming account match the region that the product is intended for. If you are still having issues, and for us to be able to give you a faster resolution, please contact us with the following information:

1.) Full screenshots (that show the URL bar) of the error messages and code entered
2.) Information from the corresponding brand's Customer Service team with feedback regarding the issue with the code
3.) Conditions in which the error happens, so it can be replicated

If you have purchased the wrong card in error and have received a valid code that is unsealed we can refund your order. Unfortunately, we cannot refund successfully delivered voucher codes that have been unsealed; please ensure you are ordering the correct product.

As a precaution always double check that the card you are purchasing is valid in the country you intend to use it in. Some cards are accepted internationally while others are region specific.

When the order will be delivered? Your orders are delivered as soon as your payment is secured.

What is return policy? If you haven't received your refill or voucher code, please email us at [email protected], or respond to your receipt email and we will check it. Please provide all useful order info that you have (order ID, email address)

We usually reply within a few hours, but please allow up to 1 business day. If you have submitted a support request or sent an email to [email protected], you do not need to try to contact us in social media.