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Privacy Policy

As a business headquartered in Europe, we are subject to certain regulations (among which, the European General Data Protection Regulation) that require us to comply with a number of obligations regarding your data.

In this document, you can learn everything about how we use your data: that we collect it from you and your actions, that we process only what we need in order to perform what you have asked or consented to (or what the law requires us to…), that we protect with appropriate technology and that we will not share it with anyone, including law enforcement, unless we are forced to by laws and regulations.

1. Introduction

This privacy policy is issued on behalf of Tokenstore.

In this policy you can find more about:

  1. How do we collect your personal data;
  2. What personal data do we collect;
  3. Why do we process your personal data;
  4. When do we share your personal data;
  5. How do we protect your personal data;
  6. How can you exercise your data subjects rights; and
  7. How long do we keep your data?

2. How Collecting Personal Data

We can collect your data directly (e.g. when you give it to us), indirectly (e.g. when someone else gives it to us) or through automated technologies (e.g. cookies).

3. Collection of Personal Data

In order to use the platform, Tokenstore does not require from its Customers any data that will have them “identified” or “identifiable”, unless laws, regulations or the Product the Customer is acquiring require us to so.

However, the Customer may choose to register an account with Tokenstore. In doing so, the Customer will provide data that may have them “identified” or “identifiable”.

The Customer may also elect, or be required by Tokenstore or by law, to provide personal data in the context of a Know Your Customer (KYC) or Know Your Business (KYB) process.

Depending on the above, we will process some of the following personal data to the extent that processing is adequate, relevant and necessary for the purposes outlined in paragraph (3). This may include:

  • Identity Data (e.g. your name, photo and date of birth);
  • Contact Data, (e.g. your address, email and phone number);
  • Professional Data (e.g. your role in a company, if you are representing a legal person);
  • Technical Data, (e.g. your IP, geolocation and browser fingerprint);
  • Usage Data, (e.g. how you use our services);
  • Marketing and Communications Data (e.g. your marketing preferences); and
  • Any other personal data provided by you in the course of your engagement with Tokenstore.

We do not collect any special categories of personal data about you (e.g. race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We also do not collect any information about criminal convictions and offenses.

The nature of some services requires you to give us personal data (e.g., your phone number or e-mail to deliver a top-up or gift card). We may not be able to perform the services unless you consent to the processing of such data.

4. Processing Your Personal Data

In the instances where you gave us access to identifiable data, we may use it for the following purposes:

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To provide the services and manage client relationship. (a) Identity data(b) Contact data(c) Professional data(a) Performance of a contract with you;(b) Necessary to comply with a legal obligation;(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
To administer website(a) Identity(b) Contact(c) Technical(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise);(b) Necessary to comply with a legal obligation.
To comply with internal and external policies, guidelines, rules and legislation(a) Identity data(b) Contact data(c) Professional data(d) Technical data(a) Necessary to comply with a legal obligation.(b) Necessary for our legitimate interests (ensure that we run a safe and credible platform)

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for or as established by regulatory or legal requirements. We will only retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

5. Sharing Information

Tokenstore does not disclose your personal data to third parties, except as described in this policy.

We might share your data with third parties when needed to perform support services (e.g., we need to communicate your phone number in order for it to be refilled) or somehow facilitate the provision of Tokenstore’s services.

We may also disclose your personal data under your instructions, to perform the contract entered into by us with you, to protect ours and your rights and interests and those of our business partners or pursuant to your express consent.

Tokenstore is not in the business of selling data to third-parties for profit. We understand our customers’ struggle to keep their lives private and you can expect a strong commitment on our side to make you succeed in those efforts.

6. Protection of Personal Data

We are committed to protecting the privacy and confidentiality of your personal data. Access to your data is limited only to authorized Tokenstore officers, employees, contractors or others who may require access to it in order to perform the services requested by you.

More specifically, we have implemented the following security measures:

  • Staff dedicated to cyber and physical security, that designs, implements and provides oversight to our information security program;
  • The use of specialized technology such as host-based security tools, network defense monitors, and intrusion detection systems;
  • Testing of the security and operability of products and services before they are introduced to the Internet, as well as ongoing scanning for publicly known vulnerabilities in the technology;
  • Internal and external reviews of our Internet website and services;
  • Monitoring of our systems infrastructure to detect weaknesses and potential intrusions;
  • Implementing controls to identify, authenticate and authorize access to various systems or sites;

7. Personal Data Storage

We will keep your personal data for the time needed to fulfill the purpose for which it was collected.

If you have an account with us, we will keep your data collected in relation to your account activity for as long as the account exists.

8. Miscellaneous

Our website and services are not intended for children under 16 years of age.

We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information to us without parental consent. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.If you wish to contact us for any matter related with the Tokenstore Global Privacy Policy or with how we process your personal data, please contact us at