We keep track of all our products' stock and work with our suppliers to have all of our products back in stock as soon as possible.If a certain gift card is showing as Out of Stock or not visible in our website, please wait 1-3 business days for it to be back.
If a product hasn't been back in stock for a longer period of time, unfortunately, it may be that we are experiencing technical difficulties and may not have an estimate on when it will be back. If you have further questions, please contact us.
Redeeming the Gift Card / Epin
In case you are experiencing any issue when redeeming a gift card code, please ensure that your current IP address and redeeming account match the region that the product is intended for. If you are still having issues, and for us to be able to give you a faster resolution, please contact us with the following information:
1.) Full screenshots (that show the URL bar) of the error messages and code entered 2.) Information from the corresponding brand's Customer Service team with feedback regarding the issue with the code 3.) Conditions in which the error happens, so it can be replicated
If you purchased wrong product?
If you have purchased the wrong card in error and have received a valid code that is unsealed we can refund your order. Unfortunately, we cannot refund successfully delivered voucher codes that have been unsealed; please ensure you are ordering the correct product.
As a precaution always double check that the card you are purchasing is valid in the country you intend to use it in. Some cards are accepted internationally while others are region specific.
When the order will be delivered?
When the order will be delivered? Your orders are delivered as soon as your payment is secured.
What is return policy?
What is return policy? If you haven't received your refill or voucher code, please email us at firstname.lastname@example.org, or respond to your receipt email and we will check it. Please provide all useful order info that you have (order ID, email address)
Customer Support Feedback
We usually reply within a few hours, but please allow up to 1 business day. If you have submitted a support request or sent an email to email@example.com, you do not need to try to contact us in social media.
Delivery Problems / How to refund?
Delivery Problems / How to refund? If you haven't received your code, please email us at firstname.lastname@example.org, or respond to your receipt email and we will check it. Please provide all useful order info that you have (order ID, email address)
TAX Information Tokenstore cannot provide any legal or tax advice regarding your purchases at Tokenstore in your home country. You are responsible for understanding how the purchase of certain gift cards generates a legal liability for you.
Payments with Credit Cards
The other payment options are coming pretty soon.
How to order from our website?
1.) Find the product you wish to order at https://www.tokenstore.io 2.) Add it to your cart with the desired denomination and quantity 3.) Checkout and select your payment method 4.) Receive your product to your email!
How to use Binance Pay to order?
1.) Find the product you wish to order at https://www.tokenstore.io 2.) Add it to your cart with the desired denomination and quantity 3.) Checkout and select your payment method 4.) Pay using crypto, Binance Pay 5.) Receive your product!
Payments not received in time?
This error comes up when we do not detect your payment in the time window assigned for your invoice.
If you have not sent your payment yet, you can create a new order.
You paid but not received the product
First we want to let you know that your funds are safe. If you have not received your gift card/product it might be due to different reasons: